Q: How do I activate an eSIM profile?

A: After purchasing the preferred data package, refer to the steps in the "User Guide" section to activate the ordered profile. Check our user guide at https://www.edevconnect.net/user-guide

Q: How can I contact customer service?

A: You can contact us anytime via WhatsApp to chat or call at https://wa.me/96178946452

Q: Is my device eSIM compatible?

A: Dial *#06# and confirm your phone's eligibility. Your device is compatible if "EID" appears under Device Info.

Q: What eSIM products will I find in the Shop Plans section?

A: EDEV Connect only features prepaid eSIM plans and packages. Explore our bundles at https://www.edevconnect.net/shop-plans/

Q: Does a prepaid eSIM expire?

A: If a user fails to top up their eSIM account within three months, the eSIM will be deactivated. Once deactivated, it cannot be used again unless reactivated. Remaining data balance or credits may be lost.

Q: How do I get an EDEV Connect eSIM profile?

A: Once you purchase an eSIM profile from Shop Plans, you'll receive a QR code via email to scan. Follow the User Guide steps to download your eSIM profile at https://www.edevconnect.net/user-guide

Q: Can QR codes be reused once they have been scanned?

A: Once the QR code is scanned, the eSIM profile is downloaded to the device and cannot be re-used.

Q: Can I call and send SMS via My EDEV Connect?

A: No calls or SMS can be sent or received; EDEV Connect supports data only.

Q: Can the EDEV Connect eSIM profile be transferred to another device?

A: A profile cannot be transferred to another device. Use the purchased package until it expires. A new profile and package must be purchased if switching devices.

Q: What is EDEV Connect eSIM exactly?

A: It is an international eSIM app that allows travelers to use data at competitive rates while abroad without inserting a physical SIM card.